Privacy Policy

• Scope
• What we collect
• How we use data
• Legal basis
• Sharing and disclosures
• Retention
• Safeguards
• International transfers
• Your rights
• Cookies and analytics
• Children’s privacy
• Changes to this policy
• Contact

Scope

This policy applies to News Studio Canada’s websites and services offered to individuals and organizations in Canada. It covers personal information collected online and offline relating to studio bookings, account management, marketing communications, and customer support.

Our practices are designed to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial laws, including Alberta PIPA, British Columbia PIPA, and Québec’s Act respecting the protection of personal information in the private sector (including Law 25).

What we collect

• Contact information (name, email, phone)
• Booking details (preferred city, dates, equipment, team members)
• Account and communication preferences
• Payment-related details processed by our payment partners (we do not store full card numbers)
• Technical data (cookies, device information, IP address, browser, approximate location)
• Support interactions (call notes, emails, and chat transcripts)

How we use data

We use your information to process booking requests, communicate with you, improve our studios and digital services, personalize content, ensure security and fraud prevention, and meet legal obligations (such as financial recordkeeping and responding to lawful requests).

Legal basis

We collect, use, and disclose personal information with your consent and for purposes that a reasonable person would consider appropriate in the circumstances, pursuant to Canadian privacy laws including PIPEDA and substantially similar provincial statutes. When required, we obtain express consent; otherwise, we rely on implied consent consistent with the nature of the interaction. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

Sharing and disclosures

• Service providers: IT hosting, payment processing, analytics, and customer support vendors that operate under contract and only process data on our instructions.
• Legal and safety: When required to comply with law, respond to lawful requests, enforce agreements, or protect the rights, property, or safety of you, us, or others.
• Business transactions: In the event of a merger, acquisition, financing, or sale of assets, subject to confidentiality and continued protection of personal information.

We do not sell your personal information.

Retention

We retain booking records for up to 7 years, or as required by law. If you delete your account or withdraw consent, we will securely delete or de-identify your information unless retention is required for legal, regulatory, audit, or security reasons. We apply retention schedules and periodic reviews to minimize storage of personal information.

Safeguards

• Organizational: Access controls, staff training, and confidentiality undertakings.
• Technical: Encryption in transit, network segmentation, logging, and vulnerability management.
• Physical: Restricted access to facilities and secure media handling.

International transfers

Some service providers may process data outside your province or outside Canada. When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and accessible to courts, law enforcement, and national security authorities. We use contractual and technical measures to require comparable protection to Canadian standards.

Your rights

• Access: Request a copy of your personal information and information about its use and disclosure.
• Correction: Ask us to correct or complete your information.
• Deletion: Request deletion where no longer required for the identified purpose or legal obligations.
• Withdrawal of consent: Opt out of marketing and withdraw consent to processing where applicable.
• Portability (where available): Receive your information in a portable format when technically feasible.
• Complaint: Contact us first so we can help. You may also make a complaint to the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.

To exercise your rights, contact us using the details below. We will respond within 30 days unless an extension is permitted by law. We may request information to verify your identity before fulfilling a request.

Cookies and analytics

We use essential cookies to operate the site and preference cookies to remember settings such as language and theme. With consent, we may use analytics to understand aggregate usage and improve performance. You can control cookies through your browser settings. Disabling certain cookies may limit website functionality.

Children’s privacy

Our services are intended for individuals 16 and older. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will take appropriate steps to delete such information.

Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be highlighted on this page. Your continued use of our services after changes take effect indicates acceptance of the updated policy.

Contact

Reach our privacy team at [email protected] or +1 (437) 555-0184.

You may also contact the Office of the Privacy Commissioner of Canada for advice or to file a complaint.

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